Privacy Policy
Effective Date: July 6, 2026
1. Who we are
Smart Motion Physiotherapy & Sports Clinic
6363 168 St #116, Surrey, BC V3S 3Y2, Canada
Phone: 604-372-2750
Email: smartmotionbc@gmail.com (Smart Motion Physio -)
2. Information We Collect
We may collect the following types of personal information:
Personal Information
• Name
• Phone number
• Email address
• Mailing address (if provided)
• Date of birth (where applicable)
• Emergency contact information
• Insurance information
• Appointment requests
• Information you provide through contact forms or online booking
Health Information
If you become a patient, we may collect personal health information necessary to provide physiotherapy and related healthcare services, including:
• Medical history
• Injury information
• Treatment records
• Physician referrals
• Diagnostic reports
• Insurance claim information (including ICBC, WorkSafeBC, and extended health providers)
Website Information
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referral source
• Cookie and analytics data
3. How We Use Your Information
We use your information to:
• Respond to inquiries
• Schedule and manage appointments
• Provide physiotherapy and rehabilitation services
• Process payments and insurance claims
• Communicate regarding appointments and treatment
• Improve our website and services
• Send appointment reminders
• Comply with legal and regulatory obligations
• Protect against fraud or unauthorized access
Where required by law, we will obtain your consent before sending promotional or marketing communications.
4. Online Booking
If you book appointments through our online booking system, your information may be collected and processed by our booking platform provider in accordance with their own privacy policies. We encourage you to review those policies before using the booking service. (smartmotionphysio.janeapp.com)5. Cookies and Analytics
Our website may use cookies and similar technologies to:
• Improve website functionality
• Analyze website traffic
• Remember user preferences
• Measure marketing effectiveness
You may disable cookies through your browser settings; however, some features of the website may not function properly.
6. Sharing Your Information
We do not sell your personal information.
We may share your information with:
• Healthcare professionals involved in your care
• Insurance providers
• ICBC or WorkSafeBC when required
• Payment processors
• Website hosting providers
• Technology service providers
• Government authorities when legally required
All third-party providers are expected to maintain appropriate privacy and security safeguards.
7. Data Security
We take reasonable administrative, physical, and technical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.8. Data Retention
We retain personal information only as long as necessary:
• To provide healthcare services
• To comply with legal and professional record retention requirements
• To resolve disputes
• To enforce our agreements
Health records are retained in accordance with applicable professional and legal requirements in British Columbia.
9. Your Rights
Subject to applicable laws, you may:
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent where permitted
• Request information about how your personal information has been used
Certain legal or professional obligations may limit our ability to fulfill these requests.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies.
11. Children’s Privacy
Our services are not directed toward children without parental or guardian involvement. Personal information relating to minors is collected only as necessary to provide healthcare services and with appropriate authorization where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Smart Motion Physiotherapy & Sports Clinic
6363 168 St #116, Surrey, BC V3S 3Y2, Canada
Phone: 604-372-2750
Email: smartmotionbc@gmail.com (Smart Motion Physio -)